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Virtue Tattoo Comprehensive Return Policy

1. Eligibility for Returns

  • Customers can verify or prove that an item was damaged during shipping by providing clear photos.

  • Returns are eligible for both actual damage to the piece itself and minor cosmetic issues caused during shipping.

  • Customers do not need to retain the original packaging to process a claim.

2. Return Timeframe

  • Customers must report any shipping damage within 7 days of delivery.

  • The timeframe is based on the delivery date, not the date the customer reports the issue.

3. Return Process

  • To initiate a return for damaged items, customers should email [email protected] with photos of the damage.

  • Damaged items must be returned to us, as photo evidence alone is not sufficient for processing a replacement or refund.

  • We require customers to ship back the damaged item. Virtue Tattoo will cover the return shipping costs.

4. Refunds and Exchanges

  • For items damaged during shipping, we offer refunds, replacements, or store credit, depending on the customer’s preference.

  • If a replacement is chosen, it will be shipped as soon as the returned item is received, provided the replacement piece is in stock.

  • We will refund both the original product cost and shipping costs for damaged items.

5. Shipping Policies

  • Virtue Tattoo covers the cost of return shipping for damaged items.

  • Customers are responsible for return shipping initially and will be reimbursed once the claim is processed.

6. International Orders

  • Our damage policy applies to international shipments.

  • For international returns or replacements, customers are responsible for handling customs and duties. Virtue Tattoo will reimburse these costs after verification.

7. Other Considerations

  • The return policy is strictly limited to shipping damage, minor cosmetic issues, or manufacturer defects. We do not offer guarantees for dissatisfaction unrelated to these issues.

  • Certain items, such as personalized or hygiene-related products, are final sale and are not eligible for returns.

8. Documentation and Transparency

  • Customers should inspect their orders upon receipt and notify us immediately of any issues.

  • Detailed examples of “damage in shipping” include any physical damage or cosmetic imperfections to the jewelry itself.

For return inquiries, please contact us at [email protected].